In Sage CRM 6.2 (sp1) there is a bug in self service whereby it does not work unless a user is logged in.Please note, in the portal demo site, that the "Newsletter" block (which is a lead screen called ss_lead) does not display unless a user has logged in. This of course does not make sense so really this is a deliberate cover up of a bug by someone in dev. Previously (pre 6.2sp1) this screen allowed people to subscribe to a news letter and created a lead record based on this subscription. Of course now you need to be a person to be created as a lead..huh?! Yeah that ain't right.
If you have a self service site do not upgrade!! Sage CRM partners are using CRM Togethers software and we (CRM Together) got the blame for this (and spent unpaid time figuring out the issue). So I am very annoyed. Not annoyed that there was a bug but that someone in Sage CRM covered it up and let the release go out with this "fix".
UPDATE: Sage have created a case and it has been escalated to the development team in Dublin
Tuesday, May 26, 2009
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